We discuss the findings from our study in the Klientomania podcast. Piotr Szawiec discusses the results of a study on consumer honesty in e-commerce.
Report "Consumer Integrity in Online Shopping"
We have published the results of a study on Poles' attitudes towards online shopping and returns.
The terror of good feedback
A quick note about satisfaction surveys, which seem to be more of a strategy than an actual inquiry. For some time now, I've been observing a situation where […]
The first report in Poland: Artificial Intelligence, and ESG - Challenges of the Future".
A quick note about satisfaction surveys, which seem to be more of a strategy than an actual inquiry. For some time now, I've been observing a situation where […]
Taming robots
An autonomous food delivery robot in Helsinki crashed into a parked car and then fled the scene. According to "Rzeczpospolita," the robot attempted to escape a snowbank, striking the car several times in the process, and then drove away without reporting the incident.
Printed coupons in the digital age: Do they still make sense?
A quick note about satisfaction surveys, which seem to be more of a strategy than an actual inquiry. For some time now, I've been observing a situation where […]
Can Polish marketers work effectively with AI tools?
A quick note about satisfaction surveys, which seem to be more of a strategy than an actual inquiry. For some time now, I've been observing a situation where […]
What do Poles know about the Omnibus Directive – study (downloadable report)
In February of this year, we conducted an independent study on the newly introduced consumer protection law – the Omnibus Directive. As of January 1, 2023, new regulations resulting from the implementation of the EU Omnibus Directive, which strengthens consumer protection, came into effect in Poland. One of the most important changes is the requirement to display prices during sales or promotions. By introducing […]
Can fast delivery ruin the customer experience?
Marta and her shoes. The sale season is also a test for the largest e-commerce retailers. Customers are consciously choosing brands, but they are also increasingly paying attention to social and environmental issues, not just price. 👩 That's exactly Marta. The environment is important to her. She pays attention to things like eco-friendly, reusable packaging, second-life clothing […]
