Who we are?
realised Mystery Shopper audits
Customer experience management, mystery shopper – Quality Watch
Quality Watch is a company that provides solutions in fields like: Customer Service Standards, Quality Management, Customer Experience, Management, Customer Journey and Customer Intelligence. Our team forms processes and services which create customer experience and generate benefits. Our specialization are Mystery Shopper, Mystery Client, Mystery Caller, Mystery E-mail etc.
As one of few polish company we support customers’ needs and opinions defining, monitoring of acquisition and purchase-satisfaction as well as creating loyalty and affection for a product as factors that trigger sales growth. Quality watch has a great experience in creating and implementing new works standards. We map out strategy, monitor customer service (Mystery Shopper) and optimize related process in order to raise customer satisfaction and create affection for a brand
Our selling point is a team of professionals – experts, economists, researches, instructors, technicians which enables operating in various brands and industries, cooperating with clients and conduct new, interesting projects. Quality Watch selectively choose coworkers considering their experience, knowledge, modern approach and innovative ideas (IT). It helped out to form a team of professional workers with high-quality education, wide knowledge and experience. .
Quality Watch experts are ready for challenges. Our team carries out project both in Poland and abroad.
The best has trusted us – there are leading banks and famous brands among our clients who have chosen our tools – Mystery Shopping, customer satisfaction study and many more. The main factor of success are the sales effects which are related to customer satisfaction – and we know it. We create customers’ satisfaction in order to generate permanent affection for a brand.