Results of the report "Consumer Honesty in Online Shopping" in the Klientomania podcast.

We discuss the conclusions of our study in the podcast Customer mania. Piotr Szawiec discusses the results of a study on consumer honesty in e-commerce. This is a conversation about the fine line between cleverness and abuse, and the moral dilemmas in the world of returns, promotions, and complaints.

The most interesting data from the study:

 25% Poles admit to returning a used product,
 43% considers it acceptable to use falsely low prices,
 18% accepts false complaints.

The discussion covers, among others:

• Whether "consumer violence"is a real problem,
• why younger consumers are more likely to "play the market",
• how mass returns affect prices and the environment,
• and whether in the era of one click we can still talk about consumer responsibility.

 Episode 153 now available!
 Listen on Spotify