This article https://obau.pl/nowe-technologie-powinny-wspierac-agenta-a-nie-go-zastepowac-michal-miklewski-z-wiener/ is an interesting contribution to the discussion about customer service in insurance. I believe that technology will not completely replace agents for a long time. However, the replacement process will depend not on technological advancements that reduce company costs, but largely on the agent's role and usefulness to the consumer. Available technologies can fully replace most tasks performed by agents. […]
