#2 Customer experience in the clouds ✈ – or how NOT to build customer experience

We remind you that, due to suspended flights, many people are currently faced with the task of contacting their airlines to recover their funds or obtain information about other options. As we announced today, we present the first conclusions from the "Customer Service in the Clouds" analysis. Our analysis relied on experience with customer service quality in contacts with airlines such as LOT, easyJet, […]