Remote work has sparked a wide range of reactions among employees. After the wave of enthusiasm, there were also voices discussing technical issues and the resulting frustration, as well as the psychological burdens of remote work itself. Some people were tired or terrified by being stuck at home all the time, teleconferences, and cameras that either worked or didn't work. We can probably find […]
I'm observing the Employee Experience changing across the board. Many initiatives are emerging to continually explore how to prioritize employees, how to achieve their goals, and what perks to entice them with. What if we offered employees shorter work hours for the same pay? 😏 Employee surveys show that shorter work hours translate into higher productivity. It should […]
Processes are being automated and rapidly replacing human service. However, some services will remain based on direct service by salespeople and consultants for a long time to come. Therefore, they are the most important point of contact with customers. Companies are developing standards and service guidelines to deliver the greatest possible value to customers. Standards and guidelines for employees certainly address this issue […]
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