First of all – empathy. Disney lives forever.

🏖 [beach, father and 4-year-old child] Child [upset]: Dad, why did you do that? Father [happy]: Because I wanted it to be funny. D: But why did you do it? O: It was funny, I threw you into the wave. It was funny, wasn't it? D: No, I was really scared. O: I liked it. D: Dad, I wanted you to walk on the water with me. That would have been funny. 😐 Father's attitude […]

Customer Experience by Disney

Taking inspiration from competitors or businesses in other industries, even completely different ones, is one way to find solutions in business. Walt Disney, when visiting Disney parks under construction, would kneel and look around. When asked about this curious habit, he replied that he wanted to visit the park as a child to see and understand what feelings young children might have […]