Client / Industry: Drugstore Chain. Project Description: We conducted a periodic Mystery Shopping audit at the client's retail locations across Poland. Mystery Shopper audits were conducted in four areas: the general department, the cosmetics department, the pharmacy, and the checkout area, according to two scenarios and separate visits (separately the pharmacy and drugstore sections), to maintain a natural auditor experience. Mystery Shopper visits […]
Client Car Brand Project Service Level Survey Project Description Need: Maintaining high standards while expanding the dealer network Solution: Implemented periodic Mystery Shopper audits and an analytical dashboard Details Mystery Shopper Audit Consultations with chain managers Implementation of a KPI dashboard Sales growth in chain pharmacies Pharmacy Optimizing service quality in the energy call center Energy Optimization […]
Client Energy Operator Project Customer Experience Study Project Description Need: Improving the quality of customer service and improving communication Solution: CX technique used + satisfaction research and operational data analysis Details Post-sales surveys Call center conversation analysis Recommendation report Sales increase in chain pharmacies Pharmacy Service quality optimization in energy call centers Energy Optimization […]
Client Chain of pharmacies Project Monitoring of product recommendations Project Description Need: Increase sales of dietary supplements in a competitive environment Solution: Mystery Shopping research and recommendation mapping were conducted Details Mystery Shopper research Recommendation map Analysis of correlation with sales results Verification of standards in the dealer network Automotive Optimization of service quality in the energy call center Energy Increase in sales in […]
Discuss the power of graphical representations in clarifying complex ideas and information.
English (UK)