Reliable data.
Wise decisions.
Visible effects.
We translate complex data into specific recommendations for your business.
Values and culture
We demand more from ourselves
Our culture is quality, responsibility and partnership.
At Quality Watch, we believe that reliability and trust are the foundation of every relationship—both with clients and within our team. For us, every project is more than just a task—it's a commitment. We don't cut corners—we build lasting relationships based on honesty and professionalism.
We help organizations make better decisions with reliable research and data they can trust.
We deliver knowledge, not just numbers. We help you understand your customers, develop service standards, and perform better – thanks to proven methods and a partnership approach.
#Research that matters
To be the most trusted research partner for companies that focus on quality, development and informed decisions.
We want to transform the way companies view research—from reports to real-world action. Our ambition is for every study we conduct to deliver tangible value and support the long-term development of our clients.
#Change through knowledge
We focus on quality, which we carefully monitor, partnerships based on trust and full responsibility for what we deliver.
We don't hide mistakes, embellish results, or promise the impossible. We complete even the most challenging projects with complete commitment and understanding of the client's goals.
#Research you can trust
Effects of cooperation
See how we work in practice
The projects we implement make a real difference to our clients' businesses:
Beauty & SPA
+13 pp in service quality and 100% online replies
Cyclic Mystery Shopper research has resulted in a jump in service quality from 76% to 89% and full responsiveness on social media (from 50% to 100%). The result? Customers notice the difference, and the brand gains an advantage.
Automotive industry
+11 pp in service quality and 90% response within 24 hours
Over the course of a year, the dealership network increased its advisor performance rating from 79% to 90% and significantly reduced the number of unanswered customers. Today, as many as 90% email inquiries are handled per day – a real leap in service quality and strong sales support.
Pharmaceutical and medical industry / healthcare
100% exhibition news and promotional materials
Constant monitoring of point-of-sale materials ensures full compliance with current promotions, and partner stores present only current content. This allows the brand to maximize its sales potential and maintain the highest standards of product presentation.
Banking
+10 pp in service quality and 90% compliance with procedures
Over the course of a year, the bank's customer service standard increased from 75% to 85%, and as many as 90% customers are now served in accordance with all requirements. This has improved the customer experience and simultaneously increased sales potential, strengthening its market position.
Insurance industry
Eliminating business risks
Precise monitoring enables the verification of insurance agents' work for compliance with procedures. This allows for professional and consistent presentation of offers, allowing agents to propose solutions to clients that are perfectly tailored to their needs. Simultaneously, business risks resulting from misdiagnosis of client expectations are mitigated.
Clothing industry / fashion retail
Improved customer service quality by 20 percentage points
Systematic store monitoring through Mystery Shopper studies has improved the quality of customer service. Continuous measurement and communication of results has resulted in a significant improvement in service quality, with the indicators increasing from 65% to 85%. This allows the brand to maximize its sales potential, and customers receive a consistent shopping experience in every store.
How we work
We do not agree to mediocrity.
Every study we conduct undergoes rigorous quality control. We demand precision, integrity, and continuous improvement from ourselves.
#Quality is our standard
Knowledge centre
Do you have a question?
We know the answer
Didn't find what you were looking for? Write to us.
The project process includes: initial analysis of the client's needs, preparation of a personalised offer, development of a detailed methodology, carrying out of the survey by qualified auditors, analysis of the results and preparation of a report with recommendations. Each stage is consulted with the client to ensure the highest quality and accuracy of conclusions.
The duration of a project depends on its scope, the number of sites and the complexity of the processes under study. A standard project lasts between 2 and 8 weeks, including the preparatory phase, implementation of the survey, data analysis and preparation of the final report with recommendations.
The results of the research are presented in the form of a detailed report including quantitative and qualitative analysis, benchmarking comparisons and specific recommendations for action. The report can be enriched with visual material (photos, recordings), presentations of the results and implementation workshops for managers.
