A quick note about satisfaction surveys, which seem to be more of a strategy than an actual inquiry. For some time now, I've been observing a situation where […]
Can Polish marketers work effectively with AI tools?
A quick note about satisfaction surveys, which seem to be more of a strategy than an actual inquiry. For some time now, I've been observing a situation where […]
Mystery Shopper Study in an Online Store
Today, customers have eagerly migrated to remote channels. They're no longer doing so solely for convenience or time savings; it's become a necessity. This presents a huge opportunity to save businesses and acquire new customers. But what all these customers have in common is the expectation that the purchase will be quick, simple, and convenient. The challenge, then, is transferring high-quality service from […]
Merry Christmas from the Quality Watch team!
Dear Customers and Partners, the Quality Watch team wishes you a Merry Christmas and a prosperous and successful New Year 2018! May the coming year bring new plans, ideas, and opportunities, and may your families be filled with love, peace, and happiness. Thank you for being with us.
What knowledge do sellers have about electric cars?
Is it easy to sell a car? Any salesperson will probably tell you it's not that simple. But what about an electric car? Not all customers understand the difference between an electric car and a hybrid, or its advantages over a combustion engine. We forgive customers for their lack of knowledge. But what if the salesperson lacks knowledge? If they can't clearly answer questions […]
Simplicity in the bank – the right idea!
Simplicity is becoming increasingly important to customers and is the foundation of today's banking landscape. And this is likely what Alior Bank is keeping in mind when planning its IT investments. There will be more online sales, fewer branches, and a simpler offering. And, interestingly, the sale of loans from other banks. And that's a sound idea! Click the image below to learn more!
A smile will do you good!
Which country has the most smiling staff? Where do salespeople greet customers at the door? And where are you most likely to encounter cross-selling? The results of the global survey are coming soon. This year, we also participated in the international Smiling Report project, among 69 other countries. The first results are coming in mid-March!
Top 5 Advantages of Mystery Shopper
Mystery shopping is one of the most commonly used methods for measuring service quality. What are the reasons for the widespread use of this approach to quality research? Its advantages undoubtedly contribute to its popularity. Today, we will discuss the 5 most important benefits of Mystery Shopper research. Mystery Shopper is an excellent diagnostic tool for operational standards. A key element with a significant impact on customer satisfaction […]
part 4 Mobile application – once a gadget, now a necessity?
Initially, banking apps were treated by both customers and banks themselves as a technological innovation, which is why the first banks to offer such a feature were considered innovative (even though they only offered a few basic functions). Well, times have changed… Banking apps are no longer just an attractive toy, but have begun to serve customers as a fundamental work tool. In […]